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Last Updated On 01.10.2026
If you move to a new home in Ontario, you must change the address on your Ontario health card within 30 days. Updating the address is free, and most residents can complete the process online, by mail, by letter or in person.
For a standard address change, you will normally not receive a new health card because current Ontario health cards do not display your residential address.
However, different rules apply if your card has an address printed on it, your card is lost or expired, your name has changed, or you are moving permanently outside Ontario.
What Is the Ontario Health Card Address Change Deadline?
Ontario residents have 30 days after moving to update the address connected with their health card.
This deadline is different from the requirement for driving documents. If you have an Ontario driver’s licence or vehicle permit, the address normally needs to be updated within 6 days of moving.
Anyone dealing with both records can also check the process for changing an Ontario driver’s licence address so the information across provincial records remains consistent.
Updating your health card address helps ensure that important notices, renewal information and health coverage records are connected with the correct residence.
Which Address Change Method Should You Use?
| Situation | Suitable Method | Important Point |
| Photo health card without a printed address | Online, mail, letter or in person | Usually no new card is issued |
| Photo health card with an address printed on it | In person | It cannot normally be updated online |
| Red and white health card | Online where eligible or in person | Different verification information may be required |
| No driver’s licence or online verification fails | Mail or in person | Requirements can depend on your card |
| Lost photo card and address has changed | In person | Do not simply request a telephone replacement |
| Moving permanently outside Ontario | Phone, form or in person | OHIP coverage will eventually end |
The online option is generally the most convenient for a straightforward move within Ontario.
How to Change Address on Ontario Health Card Online?
The online address change system can update several provincial records in the same transaction.
Step 1: Identify Your Health Card Type
You will first need to indicate whether you have:
- A Photo Health Card
- A Red And White Health Card
If your health card has an address physically printed on it, you will need to complete the change in person instead.
Step 2: Have Your Card Information Ready
For a photo health card, you may need:
- Your Health Card Number
- Your Version Code
- The Postal Code Connected With Your Current Records
- The Nine Characters On The Back Of Your Health Card
For a red and white health card, you may need:
- Your Health Card Number
- Your Version Code, If Applicable
- The Postal Code Connected With Your Current Records
The information must match the existing record for the online verification to work.
Step 3: Enter Your New Address
Provide your complete new residential or mailing address, including:
- Unit Or Apartment Number
- Street Address
- City
- Province
- Postal Code
Check every part carefully before proceeding.
Step 4: Select Other Records to Update
Depending on your situation, you may also be able to update records such as your driver’s licence, vehicle permit, Ontario Photo Card or accessible parking permit during the same online process.
Step 5: Submit the Change
Review the information and submit the request. Keep any confirmation provided after completing the transaction.
A normal health card address change is free.
How to Change Your Ontario Health Card Address by Mail?
People who do not want to complete the process online can use Change of Address Form 014-1057-82.
Complete the form and send it to:
- ServiceOntario
- 435 James Street South, Unit 113
- Thunder Bay, ON
- P7E 6T1
Ensure your health number and new address are accurate before mailing the form.
This form is specifically intended for updating the address information of Ontario health card holders.
Can You Change the Address by Letter?
A written request can also be sent to an appropriate ServiceOntario location.
Include:
- Your Full Name
- Health Number
- Telephone Number
- Current Address
- Complete New Address
- Postal Code
- Signature
- Date Of Request
Do not leave out identifying information because an incomplete request may delay the update.
When Must You Change the Address in Person?
An in-person visit may be necessary when:
- Your Health Card Has An Address Printed On It
- Your Online Verification Does Not Work
- Your Name Has Also Changed
- Your Health Card Is Expired
- Your Card Has Been Lost, Stolen Or Damaged And Your Address Has Changed
- Additional Identity Or Residency Documents Are Required
Check that the location you plan to visit provides health card services before travelling.
Will You Receive a New Health Card After Changing Your Address?
For a normal address change, no new health card is mailed.
The updated address is stored in your health card record rather than printed on the card. You can therefore continue using your existing valid card.
This is different from a driver’s licence. A new driver’s licence showing the changed address is normally mailed and can take approximately 4 to 6 weeks to arrive.
You may require a replacement health card when the card itself needs changing because it is lost, damaged, expired or contains information that must be updated.
What If Your Ontario Health Card Is Lost?
The correct process depends on whether your address or other personal information has changed.
If you have an unexpired photo health card and both your name and address are unchanged, you can generally request a replacement by calling:
1-800-664-8988
If your address has changed, an unexpired photo card normally needs to be replaced in person rather than simply being replaced by phone.
More details about different replacement situations are covered in the guide to a lost Ontario health card.
What If You Lost a Red and White Health Card?
A lost red and white card is handled differently.
You normally need to visit a health card service location with Registration for Ontario Health Insurance Coverage Form 014-0265-82 and three separate original documents showing:
- Canadian Citizenship Or Eligible Immigration Status
- Ontario Residency
- Identity
A new photo health card is generally delivered within 4 to 6 weeks.
What Documents Are Needed to Replace a Photo Health Card?
If you must replace an unexpired photo card in person because your name or address changed, you should be prepared to provide separate documents proving:
- Ontario Residency
- Identity
Additional immigration or citizenship documentation may be required if your status has changed.
What If Your Name and Address Both Changed?
Changing a name is not the same as simply changing an address.
A name change normally requires an in-person visit along with Change of Information Form 014-0280-82 and original supporting documents.
Depending on why the name changed, supporting documents can include a marriage certificate, Canadian change of name certificate, divorce certificate, adoption certificate, citizenship document or eligible immigration document.
Since August 3, 2022, French language characters such as À, Ç, É, Ê and Ü can also be added to a legal name on an Ontario health card without a fee when appropriate supporting documents are provided.
What Happens If You Move Out of Ontario?
If you permanently leave Ontario, notify the health card authorities of your:
- New Address
- Date Of Move
You can provide this information by calling 1-866-532-3161, visiting a service location or completing Change of Information Form 014-0280-82 and mailing it to:
- ServiceOntario
- PO Box 48
- Kingston, Ontario
- K7L 5J3
Current guidance describes continuing coverage as generally lasting around 90 days after leaving Ontario.
Guidance specifically dealing with permanent moves to another Canadian province or territory states that coverage continues until the last day of the second full month after leaving Ontario.
Because these descriptions can produce different dates depending on when you move, confirm the exact end date of your coverage when relocating permanently.
You should also arrange health coverage in your new province or territory.
What Other Addresses Should You Update After Moving?
Changing the health card address does not automatically update every organisation or government record.
Depending on your circumstances, check your:
- Driver’s Licence
- Vehicle Permit
- Ontario Photo Card
- Accessible Parking Permit
- Outdoors Card
- OSAP Account
- Bank And Insurance Records
- Employer Records
- Business Registration
- Corporation Records
Ontario corporations may have separate reporting obligations when their registered or head-office address changes.
You should also arrange for important mail to reach your new home. The process for a Canada Post change of address is separate from changing the address attached to your Ontario health card.
Do Not Forget Provincial Offences Court Records
This is an important exception.
Changing an address through the provincial address-change system does not update Provincial Offences Court records.
If you have an outstanding ticket, fine, court date or other provincial offence matter, contact the appropriate court separately and provide your current address.
Otherwise, important notices may continue going to your former address.
What If a Family Member Has Died?
A deceased person’s health card should be cancelled.
A family member can generally visit a service location with:
- The Health Card
- A Death Certificate
If a death certificate is unavailable, Change of Information Form 014-0280-82 can be used in applicable circumstances.
What Should You Do If You Find Someone Else’s Health Card?
A health card belonging to another person should not be kept or used.
It can be:
- Taken To A ServiceOntario Location
- Dropped Off At A Police Station
- Placed In A Canada Post Mailbox
This allows the card to be handled securely.
What Is the Difference Between an Address Change and Renewal?
An address change only updates where you live in the health card record.
A health card renewal deals with an expiring or expired card and can involve additional eligibility requirements, identity documents, a new photograph or signature.
If you have moved before renewing your card, make sure the address information is updated.
What Is Form 023-05011?
People searching online may still encounter Form 023-05011, described as a one-transaction home address change service covering several provincial records.
Rather than relying on older form listings or saved pages, use the current address-change process available when you are ready to submit the update. This reduces the risk of following outdated steps.
Common Mistakes to Avoid
When you change address on an Ontario health card, avoid:
- Waiting More Than 30 Days After Moving
- Assuming Your Driver’s Licence Update Automatically Covers Every Record
- Expecting A New Health Card To Arrive By Mail
- Entering An Incorrect Postal Code
- Forgetting Your Unit Or Apartment Number
- Requesting A Lost-Card Telephone Replacement After Your Address Has Changed
- Trying To Update A Card With A Printed Address Online
- Forgetting To Update Provincial Offences Court Records Separately
- Ignoring Business Or Corporation Address Requirements
Conclusion
To change address on an Ontario health card, complete the update within 30 days of moving. The change is free and can usually be completed online, although mail, written and in-person options are also available.
Most people will not receive a new health card because the current address is stored in the health record rather than printed on the card. Pay particular attention to different rules for lost cards, red and white cards, cards with printed addresses and permanent moves outside Ontario.
Finally, remember that changing your health card address does not automatically update every other record. Driver’s licences, court records, postal services, business records and other accounts may each require separate action.
FAQ About Changing an Ontario Health Card Address
Is It Free to Change an Ontario Health Card Address?
Yes. A normal Ontario health card address change is free.
How Long Do I Have to Change the Address?
You must update the address connected with your health card within 30 days of moving.
Do I Get a New Health Card After Changing My Address?
Usually no. A standard address change updates the record in the system, and you continue using your existing health card.
What If My Health Card Has an Address Printed on It?
You cannot normally update it through the regular online process. Visit a ServiceOntario location to complete the address change.
Can I Change My Health Card Address Without a Driver’s Licence?
Online verification requirements depend on the card and information available. If you cannot complete the online verification because you do not have the required driving information, use the mail or in-person option rather than entering incorrect information.
Where Do I Mail the Health Card Change of Address Form?
Send Form 014-1057-82 to:
- ServiceOntario
- 435 James Street South, Unit 113
- Thunder Bay, ON
- P7E 6T1
What Number Do I Call About a Lost Health Card?
For an unexpired photo health card where your name and address have not changed, the replacement number is 1-800-664-8988.
If your address has changed, an in-person replacement may be required.
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